SHIPPING

What Are Your Available Shipping Options?

  • FLAT RATE SHIPPING WITH SIGNATURE CONFIRMATION  using the United States Postal

Service (USPS) flat-rate shipping requires 1-4 business days for delivery after it ships. Shipping confirmation and tracking are available on the USPS website as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service. You can reach them at  800-275-8777.  

  •  EXPRESS SHIPPING POLICY

Service (USPS) flat-rate shipping requires 2–7 business day for delivery after it ships. Shipping confirmation and tracking are available on the USPS website as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service. You can reach them at  800-275-8777.  

  • INTERNATIONAL SHIPMENTS

Al Jamilah Hair ships international orders via DHL Priority International and USPS. International shipments vary by destination worldwide and are normally received within 1–7 business days. Al Jamilah Hair is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.

Al Jamilah Hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

  • Do you ship to P.O. Boxes ? 

We currently do not ship to P.O. Boxes or mail forwarding companies

At Al Jamilah Hair, we prioritize the security and protection of our customer's personal and financial information. To ensure this, our system requires the billing and shipping addresses to match all orders. This policy is in place to protect our customers from unauthorized transactions and potential fraud.

In situations where the billing and shipping addresses provided during the ordering process do not match, our system automatically flags the order for review. Our customer service team will then carefully assess the order to determine its validity.

If we identify a mismatch between the billing and shipping addresses, we will contact you to confirm your identity and verify the order details. This may involve requesting additional information or documentation to ensure the legitimacy of the transaction. We understand that this process may cause some inconvenience, but it is necessary to maintain a secure shopping environment for all our customers.

In cases where we are unable to verify the order details or confirm the identity of the customer within a reasonable timeframe, we reserve the right to cancel the order for security reasons. Please note that canceled orders due to a billing and shipping address mismatch will be refunded in accordance with our refund policy.

We apologize for any inconvenience this may cause, but we believe that taking these precautions is essential to safeguarding our customers' interests. Should you have any questions or require further assistance regarding this policy, please do not hesitate to contact our customer service team, who will be more than happy to assist you.

Thank you for your understanding and cooperation.